Privacy Policy

01 Introduction

pkr888 ("we", "us", "our") is committed to protecting the privacy and personal data of all users ("you", "your") who access or use the pkr888 website, mobile application and associated services (collectively, "the Platform"). This Privacy Policy ("Policy") sets out in clear terms how we collect, use, store, share and safeguard your personal information in connection with your use of the Platform.

This Policy applies to all personal data processed by pkr888 in the course of operating the Platform, including data provided during registration, account verification, deposit and withdrawal transactions, customer support interactions and general use of our casino and sports betting services.

By registering an account or continuing to use the Platform, you acknowledge that you have read and understood this Policy and consent to the processing of your personal data as described herein. This Policy should be read together with our Terms & Conditions and our Responsible Gambling Policy.

02 Definitions

The following terms carry the meanings set out below throughout this Policy:

03 Data We Collect

We collect personal data from you directly, automatically through your use of the Platform, and in limited circumstances from third parties. The categories of data we collect are as follows:

3.1 Registration & Identity Data

• Full legal name, date of birth and gender.
• Residential address, city and country of residence.
• Email address and mobile phone number.
• Username and encrypted account password.
• Government-issued identification documents provided for KYC verification (e.g., national identity card, passport).
• Proof of address documentation (e.g., utility bill, bank statement dated within three months).

3.2 Financial & Transaction Data

• Deposit and withdrawal amounts, dates and transaction references.
• Payment method details provided in the cashier (e.g., mobile wallet account references for services such as Easypaisa or JazzCash, bank account details for Raast, HBL, UBL, Meezan Bank or Bank Alfalah transfers — referenced for transactional context only; pkr888 does not imply endorsement by these providers).
• Source of funds information where required by our compliance obligations.
• Bonus and promotion usage history.

3.3 Gameplay & Activity Data

• Casino game sessions, bet amounts, outcomes and game preferences.
• Sports betting activity including markets, stake amounts and settlement outcomes.
• Login timestamps, session durations and responsible gambling tool usage.

3.4 Technical & Device Data

• IP address and approximate geographic location derived from it.
• Device type, operating system, browser type and version.
• Cookie identifiers and similar tracking technology data.
• Platform interaction logs, error reports and performance data.

3.5 Communications Data

• Customer support chat transcripts and email correspondence.
• Survey responses and feedback submitted through the Platform.
• Records of your marketing communication preferences.

04 Lawful Basis for Processing

pkr888 processes your personal data only where a lawful basis exists. The primary legal grounds on which we rely are:

• Contractual Necessity: Processing required to perform the contract with you — including operating your account, processing deposits and withdrawals, and delivering the gaming and betting services you request.
• Legal Obligation: Processing necessary to comply with applicable legal and regulatory obligations, including KYC identity verification, anti-money-laundering screening, fraud prevention and responsible gambling requirements imposed by our licence conditions.
• Legitimate Interests: Processing that serves pkr888's legitimate business interests, provided those interests are not overridden by your rights. This includes platform security monitoring, fraud detection, analytics and service improvement, where privacy impact is proportionate and minimised.
• Consent: Where we send you optional marketing communications or deploy non-essential cookies, we rely on your explicit consent. You may withdraw consent at any time without affecting prior processing.

05 How We Use Your Data

We use the personal data we collect for the following purposes:

• Account Management: Creating and maintaining your account, authenticating your identity at login and managing account settings and preferences.
• KYC & Compliance: Verifying your identity, age and eligibility; conducting anti-money-laundering and counter-terrorism financing checks in accordance with applicable regulatory requirements.
• Transaction Processing: Handling deposits, withdrawals and the correct allocation of bonus funds and winnings to your account balance.
• Fraud & Security: Detecting, investigating and preventing fraudulent activity, account takeover attempts, collusion and other forms of abuse or policy violation.
• Responsible Gambling: Monitoring gameplay patterns to identify potential problem gambling indicators and, where appropriate, triggering responsible gambling interventions in line with our Responsible Gambling Policy.
• Customer Support: Responding to your enquiries, resolving complaints and providing account assistance through our support channels.
• Service Personalisation: Tailoring game recommendations, promotional offers and platform content based on your activity and stated preferences, where you have consented or where this falls within our legitimate interests.
• Marketing Communications: Sending you promotional offers, bonus notifications and platform updates by email or push notification, where you have opted in. You may unsubscribe at any time.
• Platform Improvement: Analysing aggregate usage patterns, conducting A/B testing and improving the overall platform experience, using anonymised or pseudonymised data wherever possible.
• Legal & Regulatory Compliance: Meeting reporting, record-keeping and disclosure obligations imposed by applicable law or competent authorities.

06 Sharing Your Data

pkr888 does not sell, rent or trade your personal data to third parties for their own marketing purposes. We share your data only in the following circumstances:

6.1 Service Providers & Data Processors

We engage trusted third-party service providers to help operate the Platform. These include identity verification and KYC providers, payment processing partners, cloud infrastructure providers, customer support tooling providers and analytics platforms. Each processor is bound by a contractual data-processing agreement that restricts their use of your data to the specific service they provide.

6.2 Regulatory & Legal Disclosure

We may disclose your personal data to competent regulatory authorities, law enforcement bodies or courts where required to do so by applicable law, a court order or regulatory directive. We will notify you of such disclosure where legally permitted to do so.

6.3 Business Transfers

In the event of a merger, acquisition, restructuring or sale of all or part of pkr888's business, your personal data may be transferred to the acquiring entity as part of that transaction. We will provide reasonable notice of any such transfer and ensure the acquiring entity is bound by equivalent data protection obligations.

6.4 Fraud Prevention Networks

Where required by our licence or anti-fraud obligations, we may share data with industry-wide responsible gambling registers or fraud prevention databases. Such sharing is conducted on the basis of legal obligation or legitimate interest and is subject to strict access controls.

07 Data Retention

pkr888 retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, subject to any longer retention periods required by applicable law or regulatory obligation. Our general retention principles are as follows:

Upon expiry of the applicable retention period, personal data is securely deleted or anonymised in accordance with our internal data lifecycle procedures.

08 Security Measures

pkr888 takes the security of your personal data seriously. We implement a layered approach to data security that includes the following technical and organisational measures:

• Encryption: Personal data is encrypted in transit using TLS (Transport Layer Security) and at rest using industry-standard encryption protocols.
• Access Controls: Access to personal data is restricted to authorised personnel on a strict need-to-know basis. All internal access is logged and regularly audited.
• Authentication: Sensitive account operations require strong authentication. We encourage users to enable two-factor authentication where available.
• Penetration Testing & Vulnerability Management: We conduct regular security assessments and promptly address identified vulnerabilities in our platform infrastructure.
• Incident Response: We maintain a formal data breach response procedure. In the event of a breach that poses a risk to your rights, we will notify affected users and relevant authorities in accordance with applicable legal requirements.
• Third-Party Security Standards: All data processors engaged by pkr888 are required to demonstrate equivalent security standards as a condition of their contract.

Despite our best efforts, no online transmission or storage system can be guaranteed completely secure. If you have reason to believe your account has been compromised, please contact our support team immediately.

09 Cookies & Tracking Technologies

pkr888 uses cookies and similar technologies (such as local storage, session identifiers and pixel tags) to operate and improve the Platform. These technologies fall into the following categories:

• Strictly Necessary Cookies: Essential for the Platform to function. They enable session management, login persistence and security features. These cannot be disabled without impairing basic Platform functionality.
• Functional Cookies: Remember your preferences — such as language settings, game layout choices and responsible gambling limit configurations — to provide a more personalised experience.
• Performance & Analytics Cookies: Collect anonymised data about how users interact with the Platform, helping us identify areas for improvement. Data is aggregated and does not identify individual users.
• Marketing Cookies: Used to deliver relevant promotional content and measure the effectiveness of marketing campaigns. These are only deployed where you have provided explicit consent.

You can manage or withdraw your consent to non-essential cookies at any time through your browser settings or, where available, through the cookie preference centre on the Platform. Please note that disabling certain cookies may affect your experience and the functionality available to you.

10 International Data Transfers

pkr888 operates internationally and your personal data may be transferred to, stored or processed in countries outside your country of residence, including countries outside Pakistan. Where such transfers occur, we take appropriate steps to ensure your data receives an adequate level of protection, including:

• Ensuring transfers are made to countries or organisations that provide an adequate level of data protection.
• Implementing contractual data transfer mechanisms (such as standard contractual clauses) with data processors in jurisdictions that do not benefit from an adequacy determination.
• Applying supplementary technical and organisational safeguards where required by risk assessment.

By using the Platform you acknowledge that your data may be transferred internationally as described in this section.

11 Your Data Rights

Depending on the laws applicable in your jurisdiction, you may hold some or all of the following rights in relation to the personal data pkr888 holds about you. To exercise any of these rights, contact our support team using the details in Section 14.

We will respond to valid data rights requests within a reasonable timeframe and no later than required by applicable law. We may need to verify your identity before actioning a request. Where a request is refused, we will explain the reason.

12 Minors & Age Verification

pkr888 does not knowingly collect personal data from individuals under the age of 18, or the higher minimum age required by the operator's licence jurisdiction. Age verification is a mandatory step in our KYC process, and we take all reasonable steps to prevent access by minors.

If we become aware, or have reason to believe, that an account has been created by or on behalf of a person below the minimum age, we will immediately suspend the account, void all associated transactions and delete the personal data collected, subject to any retention obligations imposed by applicable law.

If you believe a minor has registered an account on the Platform, please contact our support team immediately.

13 Amendments to This Policy

pkr888 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, applicable law, or regulatory requirements. When we make a material change, we will:

• Update the "Last Updated" date at the top of this page.
• Display a prominent notice on the Platform or send an email notification to your registered address where the change is significant.

Your continued use of the Platform following the effective date of any revised Policy constitutes your acceptance of the updated terms. If you do not agree with the changes, you should stop using the Platform and may request account closure through our support team.

We recommend reviewing this Policy periodically to stay informed about how pkr888 protects your personal data.

14 Contact Us

If you have any questions about this Privacy Policy, wish to exercise your data rights, or have a concern about how pkr888 handles your personal data, please get in touch with our team through one of the following channels: